Accessibility
Our commitment
At Colasanti's Tropical Gardens, we value diversity and inclusion and are committed to providing an accessible, welcoming environment where everyone can participate fully and with confidence. We strive to ensure all employees, vendors, customers, and members of the public have equal access to our services, facilities, and opportunities.
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We promote dignity, independence, integration, and equal opportunity by ensuring our policies, practices, and services support accessibility and inclusion. Through ongoing training, consultation, and regular review of our policies and practices, we will continue to identify, remove, and prevent barriers to accessibility.
Colasanti's Tropical Gardens will meet the requirements of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the Integrated Accessibility Standards Regulation (IASR), and all other applicable accessibility legislation.
Accessibility Feedback
We welcome your comments and recommendations regarding accessibility. Your feedback helps us identify and remove barriers for everyone.
If you would like to provide feedback or make a recommendation, please contact our Human Resources Department using any of the following
Methods:
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Suggestion Box
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Mail or Letter
Telephone: Jen Drummond, 519-326-3287 ext. 208
Email: cola-hr@colasanti.com
Feedback will be reviewed and considered as part of our ongoing
commitment to improving accessibility. Accessible formats and
communication supports are available upon request.
Facility Accessibility
Animal Area
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​Our indoor Animal Area is open all year round, where you will find wide, paved aisleways.
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Our Outdoor habitats are open seasonally. As you enter the outdoor space, we have a paved path that leads to the goat habitat. Guests are welcome to travel to all outdoor spaces. Several of the habitats are surrounded by gravel and dirt.
Mini Golf Course:
Accessibility devices are welcome on our 18-Hole Mini Golf Course, which is made with connecting cement pathways. Each hole has obstacles and is surrounded by brick to help keeps the balls in play, so this is at your own discretion.
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Arcade:
The Arcade Room and ticket redemption store is paved/bricked and has wide paths throughout the space.
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Restaurant and Garden Centre:
Colasanti's restuarant and shopping spaces are designed with wide paved and brick pathways. Ramps are built where necessary.
Washroom Accessibility
Located by our entrance, we have public washrooms. In both the men and women's facility, there is a handicap accessible stall.
Support Persons
Colasanti's has policies in place to ensure that support persons are able to chaperone activities without charge.
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At our Animal Area entrance, we ask that a support person identify themselves and their role so that we can waive the admission fee for the support worker.
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You only pay if you play. On the Mini Golf Course, support persons are welcome to enter as a chaperone without a fee. If the support person would like to play a round of Mini Golf, an admission fee is required.
Service Animals
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Service animals are welcome in our facility. Pets are not permitted.
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Please be aware that we have animals on site, located in our Animal Area. Goats will be loose in the Interactive Goat Playground Area.
Assistive Devices
If you require an assistive device during your visit (such as wheelchairs, walkers, strollers, wagons, etc.), we encourage you to bring one.
Colasanti's does not have assistive devices available on site for guest use.
Website Accessibility
Our team actively tries to provide an accessible website by implementing the following:
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Contrast between the background and text
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Ensuring that all photos with text have relevant alt text
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Using more than colour to indicate important information and links
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​Clarifying headers, subheaders, and paragraph text.